SonicWall Virtual Assist
Receive assistance for your technical problems in a few simple steps.
Direct Request (Windows OS only)
Download and run the Client by clicking the link. |
Virtual Assist |
Tour |
To begin a virtual assist session with your technician, please enter your name and click the Request Assistance button. In just a few seconds, there will be an established remote desktop connection between your computer and your technician.
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Enter in a name and any additional information necessary. Please contact your support representative if a support code is required. Ensure that the customer option is selected when requesting help. |
You are now in the queue for service. When a support technician is available and ready to assist you, your suppose session will begin. You must keep the application running but may do other things while waiting for service. |
Once a technician is ready to assist you, the Virtual Assist application will automatically connect and service will begin. You can now sit back and watch as the technician resolves your issue. |